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Phil Appleton - COMMUNICATIONS SKILLS COACH

LANGUAGES:

Spanish & German: basic

French: bilingual

• Consultant on Communication Skills
• Facilitator and Coach
• Presenter
• Corporate Roleplayer
• Actor
• Interpreter in French

KEY SKILLS:

TRAINING:

Consultant - Facilitator
Actor-Facilitator
Consultant - Facilitator
Actor - Consultant
Actor-Facilitator-Coach

Lead Actor-Consultant
Lead Roleplayer-Manager
Presenter, Coach
Lead Actor-Manager
Actor-Coach
Designer, Coach

RECENT WORK:

Customer Service Program (Forum Theatre)
Management Development / Cust Svc Programs
Customer Service Roadshows (Forum Theatre)
Customer Excellence Program - London & Paris
Management Development Program - France
Managing Performance Development &
Management Assessment Centres
Interview Skills Practice Day
Leading Change Programme,
Managing Difficult Situations Workshops
Practice Interview Scheme

2017 - ongoing
2014 - 2017
2014
2013 - 2014
2012 - 2013
2009
2009 - 2010
2009
2006 - 2011
2007

2003

• Presentation & Impact Skills
• Forum Theatre & Facilitation
• NLP (Part 1)
• Television Presenter
• Post Graduate DMS
• Assistant Flying Instructor

Interact

Roleplays for Training

Quantum Libet

Media Master

Thames Valley University

College of Air Training

2002

2002

2000

2000

1988

1975

HMRC, Courts, Police
Bolt-On Media Ltd Film
ILI
Encyclopaedia Britannica
British Airways
Airde Ltd, BOC Medishield, BEA

1997 - ongoing
1999
1993 - 1994
1992
1982 - 1992
1975 – 1981

Interpreter (French)
Aviation Consultant
Customer Service Manager
Sales representative:
Executive Aircraft Handling Officer
Professional Pilot, Instructor

Criminal Law
“Hard News, Soft Money”
Technical Standards
Books and CDs
VIP Customer Service
Air-taxi, Airline, Management

OTHER WORK EXPERIENCE:

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