Phil Appleton - Actor / Coach

·	Communication skills - voice, body language, listening skills, relaxation

·	Assertiveness training

·	Managing difficult behaviours, eg aggressive customer, non-assertive manager

·	Managing employee performance

·	Managing sensitive personnel issues, eg sex discrimination, personal hygiene

·	Delivering of bad news, eg redundancy

·	Customer meetings - client focus, customer service

·	Building relationships

·	Selling and negotiating skills

·	Influencing and persuading skills

·	Impact & presentation skills training

·	Interview practice with feedback

• Using proven techniques, Phil offers realistic practice in dealing with difficult real or imaginary
situations with objective feedback and practical coaching.
• Combining his acting skills and experience of business, Phil facilitates individually tailored
solutions with the emphasis on positive change.
• Working with your in-house trainers providing technical input, issues particular to your
prevailing company culture may be tackled, all within a safe and supportive environment.